|Improving communication is a major need for many organizations. |
Whether you are a manager, supervisor, or frontline employee, there are always opportunities to improve communication. Often, communication problems occur when people don’t pay attention to the basics. Here are five keys to better communication.
Focus on the Situation or Behavior
When communicating, focus on the situation or the behavior occurring, not the person. This allows you to better communicate with the other person, rather than to seemingly pick on them. People tend to be more open to discussing the situation they are in or their behavior. When it gets personal, there is less willingness to change.
Focus on the Positive
Focus on the positive aspects of the other person to build the other person’s self-esteem. By looking at something positive about the other person, you can better deal with areas needed for improvement.
Look for "Win-Win" Opportunities
Look for opportunities where both you and the other person benefit -- "win-win" situations where both of you can develop. In today’s rapidly changing world, managers, supervisors, and frontline employees can always learn from each other.
Strive for Open Communication
Strive for open and direct communication with others. A manager or supervisor can speak in a direct and clear manner and still show respect for the other person. Clear expectations provide direction for a job well done.
Share appropriate information with others. Organizations are realizing that they are all on the same team. Better sharing of information means that managers, supervisors and frontline employees are better informed and can provide improved customer service.
Your organization may reprint this article for your newsletter, online publication, or mailing list. We ask that you print the:
* article in its entirety;
* byline of the writer;
* information about the writer, which is available at the end of each article; and
* contact information, including our toll-free phone number in the U.S. (800-886-2MAX) and website address (www.AchieveMax.com)
We would appreciate a tear sheet or electronic copy of the articles you reprint.
About the Author
Jeffrey W. Drake, Ph.D., is a professional speaker for AchieveMax®, Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Dr. Drake has made presentations ranging from time management to empowered teams and project management to communication styles. For information, call 800-886-2MAX or visit http://www.AchieveMax.com.
The Best Communication
Cell Wireless Corporation is an international telecommunications company with innovative, proprietary software, operating on one of the World’s largest communication platforms serving 14 million residential customers and more than 1 million coveted...
Alameda Writers Group, Cannes Film Festival, Academy of Country Music Awards, Headline May Show Business and Media Events
The 45th edition of the Festival Rose d'Or happens May 3-8 in the alpine setting on the shores of Lake Lucerne. The Festival continues to host the international competition for television entertainment, that attracts programme producers and...
Feng Shui and Romance - Using the Ancient Art to Enhance Your Romantic Space
“If your love life needs a quick boost, you can use the art of placement to produce the romantic results you desire.” Heidi Richards Feng Shui (pronounced fung shway) is the ancient Asian practice of object arrangement and space planning designed...
‘Knowledge comes from, and is drawn into, different organisational structures. At the same time, the notion that knowledge travels… Invites one to reconstruct communities in its wake, tracing connections after the fact.’ (Strathern 2004: 15). We...
Here Comes the Sun (Signs) - Romance, Astrology and You (Part Two)
Earth Signs In Part One, I talked about how astrology can determine how you act and react in romantic situations. We also covered the fire signs. Earth signs are physical and have to do with primarily material affairs. They are natural and their...